Refund & Returns Policy

Last updated: July 2026

We want you to love everything you order from Trend Sector. If something isn't right, we'll make it right — quickly and hassle-free.

Our No-Return Refund Promise

We believe refunds should be simple. For most orders, we offer refunds without requiring a return. There's no need to post anything back — just contact us with your order number and a photo of the issue, and we'll sort it out.

How to Request a Refund

Email us at hello@trend-sector.com with:

• Your order number
• A brief description of the issue
• A clear photo or video showing the problem (if the item is defective or damaged)

We aim to respond to all refund requests within 48 hours.

Refund Eligibility

Defective, Damaged, or Wrong Items

If your item arrives defective, damaged, or you received the wrong product:

• Full refund or replacement — no return required
• Just send us photo/video evidence within 14 days of delivery
• We'll process your refund or send a replacement immediately

Change of Mind

If you've changed your mind about your purchase:

• Contact us within 48 hours of receiving your order
• We offer a full refund — no return required
• The item must be unused and in its original condition

Order Not Received

If your order hasn't arrived within the estimated delivery timeframe:

• Contact us and we'll investigate with the courier
• If the order is confirmed lost, we'll issue a full refund or send a replacement
• If the order is delayed but still in transit, we'll provide tracking updates

Refund Processing Times

Approved refunds are processed to your original payment method within 5–10 business days. You'll receive an email confirmation once the refund has been issued.

Partial Refunds

In some cases, we may offer a partial refund (for example, if an item has minor cosmetic damage but is still functional). We'll always discuss this with you first.

Exclusions

• Refund requests made beyond the applicable timeframes above
• Items that have been intentionally damaged
• Orders where tracking shows successful delivery to the address provided at checkout

Contact Us

For any questions about refunds or returns, contact us at:
Email: hello@trend-sector.com
Store: trend-sector.com